Delivery & Returns

Our Delivery Aim

1. Our aim is to ensure your order reaches you in perfect condition.
2. Our delivery lead time will be within 2-3 working days.
3. In the unlikely event of your delivery being incorrect (for example short or damaged deliveries), please follow these guidelines so that we can rectify matters without delay.

How You Can Help

1. Check the delivery upon receipt and sign for the goods.

2. If there is a problem, note it on the delivery document, then sign it and ask the driver to countersign.

3. Contact your Sales Co-ordinator at Lotus Packaging Ltd, 020 8200 0022, who will provide you with further instructions.

4. Goods must not be returned until authorised by a Sales Co-ordinator and a Lotus Packaging Collection Note is issued. Goods returned without a Collection Note will not be accepted.

5. In cases where goods have been damaged during or prior to their delivery, please contact us to arrange for collection and re-delivery. A new invoice will be raised for the replacement stock and the previous invoice will be credited once we receive the damaged goods.

Delivery

5.1. Delivery of the Goods sold on an ex-works basis shall be made by the Purchaser collecting the Goods at the Company’s premises at any time after the Company has notified the Purchaser that the Goods are ready for collection.

5.2. Delivery of the Goods sold on a delivered basis shall be made by the Company delivering the Goods to the address for delivery stated on the purchase order relating to such Goods.

5.3. Any times stated for delivery are estimates only and time shall not be of the essence of the contract save where the Company specifically so agrees in writing under the hand of a director or other duly authorised employee. If the Company is for any reason whatsoever not ready to make delivery within the time specified, the Company shall not be liable for any loss or damage whatsoever sustained by the Purchaser.

5.4. The Goods may be delivered by the Company before the due delivery date upon giving reasonable notice to the Purchaser. On special points, the Company reserves the right to deliver up to five per cent more or less than the quantity ordered without any adjustment in the price, and the quantity so delivered shall be deemed to be the quantity ordered.

5.5. When it is necessary for the Purchaser to supply any containers, packaging, labels, identifications or particulars in respect of the Goods or do any other act to enable the Company to effect delivery of the Goods, the same must be furnished or performed within such time as is reasonably necessary to enable the Company to deliver the Goods in accordance with the Contract.

5.6. Where the Goods are to be delivered by instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Purchaser in respect of any one or more instalments shall not entitle the Purchaser to treat the contract as a whole as repudiated.

5.7. If the Purchaser fails to take delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for delivery, the Company may (without prejudice to any other right or remedy available to the Company):

5.7.1. store the Goods until actual delivery and charge the Purchaser for the reasonable costs (including insurance) of storage; or

5.7.2. where appropriate, charge the Purchaser for the reasonable cost (including insurance), or re-delivery the Goods; or

5.7.3. sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Purchaser for the excess over the price under the contract or charge the Purchaser for any shortfall below the price under the contract.

Returns Policy

Lotus Packaging Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

2.1 If you receive Goods that do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 5 days to arrange collection and return. Lotus Packaging is not responsible for paying shipment costs. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

2.2 If any Goods you have purchased have faults when they are delivered to you, you should contact us within 28 days to arrange collection and return. Lotus Packaging is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.

2.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

2.4 If goods are damaged in transit, and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Lotus Packaging within 5 days and arrange collection and return. Lotus Packaging is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods as paid by you will be refunded to you through the payment method used by you when purchasing the Goods.

2.5 You have a statutory right to a "cooling off" period. The period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about these Goods within this period, please return them to Lotus Packaging within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Lotus Packaging. You are responsible for paying shipment costs if Goods are returned for this reason.

2.6 If you wish to return Goods to Lotus Packaging for any of the above reasons, please contact us using on Info@lotuspackaging.co.uk to make the appropriate arrangements.

2.7 Lotus Packaging reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.